Building Better CX with AI
Customer experience teams are under pressure to serve more customers, resolve issues faster, and deliver high-quality support without adding complexity or headcount. Enter, AI.
Ashraf Karim
Senior Vice President of Connected Customer Experience, ServiceNow
Taylor Malmsheimer
Co-founder & Head of Product, Section
Where AI delivers real CX value
Join Section’s Co-Founder & Head of Product, Taylor Malmsheimer, and ServiceNow’s SVP of Connected Customer Experience, Ashraf Karim, on August 27 from 1 - 2 pm ET for a conversation on automating CX workflows in a way that frees up human time while actually increasing customer delight. They’ll cover questions like:
- Which customer experience workflows are being transformed most by AI?
- How is AI changing the structure and expectations of customer experience teams?
- How should customer service teams think about the balance between AI automation and human oversight?
- What metrics matter most when evaluating AI in customer experience?
They’re taking your questions, too. So if you lead a CX team, be there.
Meet your speakers
Ashraf Karim
Senior Vice President of Connected Customer Experience, ServiceNow
Ashraf Karim is Senior Vice President of Connected Customer Experience at ServiceNow and a seasoned product and technology leader with more than two decades of experience. Her career includes leadership roles at Cisco, Google, and PayPal, where she helped drive customer experience, digital transformation, and data-led innovation. A member of the Forbes Technology Council, she brings deep expertise in AI, human-centered design, and building customer-centric solutions that deliver measurable business value.
Taylor Malmsheimer
Co-founder & Head of Product, Section
Taylor Malmsheimer is Co-founder & Head of Product at Section, where she champions internal AI efforts and built Section’s first AI-powered learning experience from the ground up. Before Section, Taylor led client strategy at L2, where she delivered recommendations to brands like P&G, Unilever, and Nike.
